Sell your services efficiently with the best system for service sectors
You can better system, follow your potential customers and all your customers, activate subscription plans for your services, build a good relationship with your regular customers using loyalty programs, manage and bill multiple projects, set up maintenance and visit schedules and much more.
Customer management
Automatically allocate tax numbers and categories to account managers. Be able to use different currencies for your customers abroad and then calculate exchange rates automatically, be able to store many contacts, email addresses, phone numbers for the customer. Limit customers to stop sales to those with large accounts. Set up loyalty programs to build a strong relationship with your customers.
campaigns
Customer acquisition can be difficult, especially at the beginning of a business, but with the Campaigns feature, you can send emails to multiple leads and follow up on each one separately.
Subscription
Set up multiple subscription plans and connect them to customers. Set up a trial period for subscriptions. Taxes and discounts can be added to subscriptions just like any other item. Subscriptions can be repeated at varying intervals, whether daily, monthly, or once every few years, and after the trial period ends, invoices are generated automatically.
Projects management
Efficiently manage projects internally and externally, and create invoices for clients you've sent employees to with the timesheets feature. Create and track tasks to keep employees performing on important projects, Gantt charts and Kanban boards help you track and visualize tasks for a quick and easy overview of your progress.
Helpdesk
Service companies usually receive more issues than product companies, understanding that's why we've built several features to organize and manage incoming issues, with the append to feature issues are automatically created on the system when customers submit issues to the configured email address, you can categorize issues To potential clients, projects or companies. Capture quality with information such as first response minutes and service level agreements.
Service level agreement
Providing quick and qualitative solutions to incoming problems is not easy, so we have a service level agreement feature to help you prepare and adhere to standards to keep your customers happy. By calculating the time taken to respond and solve the problem, you can set goals and take the necessary actions to ensure customer satisfaction. Service level agreements can be applied to new incoming issues and support hours can also be set to communicate properly with your customer expectations.
Registration of warranty claims
Easily record and manage annual warranty and maintenance contracts for different serial commodities sold to customers. With the sequential inventory, you can know exactly which units are in or out of warranty or annual maintenance contract, with correct claims.
maintenance visits
If it is not possible to bring an item to you, or if you want to perform the service at the customer's site, maintenance visits are very important. He was able to record what happened during the visits, whether scheduled or unscheduled, as well as who conducted the visit and what was done.
Maintenance schedule
With the existence of the annual maintenance contract, periodic maintenance visits are required to keep the service running for the customer. These visits can be easily logged with maintenance schedules, and with predefined time intervals the schedule can be generated automatically.
Multicurrency accounting
Managing multi-currency financial transactions is made easier with the system. Send invoices and add expenses in any currency and let the system convert them into your base currency. You can view financial transactions and reports in different currencies.
Prices and invoices
Track customers' subscription journey to the end, create invoices for customers and track payments due through payment requests, email and SMS. Process transactions faster with custom printing forms using Jenga or HTML templates and one-time setup.
Quick customizations
Create your own service system, map your most important data by adjusting custom fields on forms. Customize behavior patterns with auto-fetching values, hide fields based on user role, and create custom print patterns without writing any line of code.
Merge with your favorite apps
MhamCloud systems are characterized by providing the latest solutions to create a state of communication between MhamCloud systems and other applications.
